Aiden Insurance Group, LLC ("Aiden," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our insurance brokerage services.
This policy applies to all information collected through our website, platform, mobile applications, and any related services, sales, marketing, or events.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our services.
We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:
When you access our platform, we automatically collect certain information, including:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, OS, device ID | Platform optimization |
| Usage Data | Pages visited, time spent, clicks | Service improvement |
| Log Data | IP address, timestamps, referrers | Security & analytics |
| Cookies | Session tokens, preferences | Authentication & UX |
We use the information we collect for purposes including:
We do not sell your personal information. We may share your information in the following circumstances:
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Insurance records may be retained for a minimum of seven (7) years following policy expiration in accordance with state regulatory requirements.
We implement industry-standard security measures to protect your information, including:
While no electronic transmission or storage method is 100% secure, we continuously monitor and update our security practices to protect your data to the highest commercially reasonable standard.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information in Section 10 below.
Your information may be transferred to and maintained on servers located outside of your state or country. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
We may update this policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Aiden Insurance Group, LLC
Attn: Privacy Team
Email: privacy@aideninsurance.com
For the purposes of this Data Processing Agreement ("DPA"), "Controller" means the entity that determines the purposes and means of processing personal data; "Processor" means Aiden Insurance Group, LLC, which processes personal data on behalf of the Controller; "Personal Data" means any information relating to an identified or identifiable natural person; and "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
Aiden processes Personal Data solely to provide insurance brokerage services, risk analysis, and platform operations as agreed with the Controller. Processing includes: client and contact information; insurance application and policy data; and usage data necessary to operate and secure the platform. Data subjects include the Controller's employees, clients, and other individuals whose data the Controller provides to Aiden in connection with the services.
Aiden will process Personal Data only on the Controller's documented instructions and in compliance with applicable data protection law. Aiden will ensure that personnel with access to Personal Data are bound by confidentiality obligations. Aiden will not use Personal Data for any purpose other than performing the services or as required by law.
Aiden may engage sub-processors (e.g., cloud infrastructure, compliance tools) to assist in providing the services. Aiden will impose on sub-processors contractual obligations that are no less protective than those in this DPA. The Controller will be notified of any new or replacement sub-processor with reasonable advance notice and may object on reasonable grounds relating to data protection.
Aiden will assist the Controller in responding to data subject requests (access, rectification, erasure, restriction, portability, and objection) in so far as applicable law requires and to the extent Aiden can do so from the data it processes. The Controller remains responsible for verifying the identity of the data subject and for the substantive response to the request.
Aiden implements appropriate technical and organizational measures to protect Personal Data, including encryption, access controls, and regular assessments. In the event of a personal data breach, Aiden will notify the Controller without undue delay and in any event within 72 hours of becoming aware of the breach, and will provide information reasonably necessary for the Controller to meet its own notification obligations.
This DPA remains in effect for the duration of the services and until Personal Data is deleted or returned. Upon termination, Aiden will delete or return Personal Data as instructed by the Controller. For questions regarding this DPA, contact: privacy@aideninsurance.com.
By accessing or using the website, platform, or services of Aiden Insurance Group, LLC ("Aiden," "we," "us"), you agree to be bound by these Terms of Service. If you are using the services on behalf of an organization, you represent that you have the authority to bind that organization. You must be at least 18 years of age to use our services.
Aiden provides licensed insurance brokerage services, including placement of commercial and specialty lines, and access to an AI-powered risk analysis platform. Our platform may be used to obtain quotes, manage applications, and view risk assessments. Services are subject to availability and to the terms of any separate brokerage or service agreement you have with us.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these terms or that we reasonably believe pose a risk to the platform or other users.
You may use our services only for lawful purposes and in accordance with these terms. You may not misuse the platform, attempt to gain unauthorized access, interfere with the operation of the services, or use the services in any way that could harm Aiden, our clients, or third parties. Our platform content, including risk models and analytics, is proprietary; you may not copy, reverse engineer, or use it for purposes other than your own use of the services.
To the maximum extent permitted by law, Aiden's aggregate liability arising out of or related to these terms or the services shall not exceed the greater of (a) the fees paid by you to Aiden in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, even if advised of their possibility. Some jurisdictions do not allow certain limitations; in such cases our liability is limited to the fullest extent permitted by law.
For questions about these Terms of Service, contact us at legal@aideninsurance.com or Aiden Insurance Group, LLC, Attn: Legal.
Under the federal Electronic Signatures in Global and National Commerce Act (ESIGN) and applicable state laws (including the Uniform Electronic Transactions Act, UETA), you consent to conduct transactions with Aiden Insurance Group, LLC electronically. This includes receiving disclosures, applications, binders, policies, endorsements, and other documents in electronic form and signing them using electronic signatures where we make that option available.
Your consent applies to documents and communications related to our insurance brokerage services, including but not limited to: applications and questionnaires; binders and policy delivery confirmations; endorsements and amendments; claims-related forms and acknowledgments; and brokerage or service agreements. We will provide documents in a format you can retain (e.g., PDF) and will use a secure process for electronic signature when required.
You may withdraw consent to electronic delivery and signing by contacting us in writing at legal@aideninsurance.com. Withdrawal will not affect the legal effect of documents you have already signed electronically. After withdrawal, we will provide subsequent documents in paper form where required by law; additional fees may apply for paper delivery. You are responsible for keeping your email and contact information current so we can deliver electronic communications to you.
Cookies are small text files stored on your device when you visit a website. They are widely used to make sites work properly, remember your preferences, and understand how the site is used. We also use similar technologies such as local storage and session storage where appropriate. This policy describes how Aiden Insurance Group, LLC uses cookies and similar technologies on our website and platform.
We use cookies for: Authentication — to keep you logged in and secure your session; Preferences — to remember your settings (e.g., language, region); Security — to help detect and prevent abuse and to protect the platform; and Analytics — to understand how our site and platform are used so we can improve them (we use this data in an aggregated, non-personally-identifying way where possible). We do not sell cookie data to third parties. Third-party cookies may be used where we embed content or use analytics providers; their use is governed by their respective privacy policies.
Most browsers allow you to block or delete cookies through their settings. Blocking or deleting cookies may affect the functionality of our website and platform (for example, you may need to log in again each time, or some features may not work). For more information, see your browser's help section or visit aboutcookies.org. For choices regarding analytics or marketing cookies, contact us at privacy@aideninsurance.com.
Aiden Insurance Group, LLC is a licensed insurance broker. We act on your behalf to place coverage with insurers, negotiate terms, and assist with claims. We are not an insurer; we do not underwrite risk or pay claims. Our role is to advise you, obtain quotes, and facilitate the purchase and administration of insurance policies. We are committed to acting in your best interest and to transparency regarding our compensation.
We are typically compensated through commissions paid by insurance carriers when coverage is placed or renewed, and in some cases through broker fees or consulting fees agreed with you in writing. Commission rates may vary by carrier, line of business, and policy type. We may also receive compensation for value-added services (e.g., risk analytics, compliance support) as set out in our engagement letters or service agreements. We do not accept compensation that would create a conflict of interest with your interests without your knowledge and consent.
You have the right to request information about the compensation we receive in connection with your account, including commissions and fees. Upon request, we will provide a reasonable summary of compensation received for your policies. For detailed compensation information or questions about this disclosure, contact your Aiden representative or compliance@aideninsurance.com.
Aiden Insurance Group, LLC is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to our website and platform so that our services are usable by the broadest possible audience.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA where practicable. These guidelines explain how to make web content more accessible to people with a wide range of disabilities. Our efforts include semantic structure, keyboard navigation, sufficient color contrast, and alternatives for non-text content. We also consider applicable regulations such as the Americans with Disabilities Act (ADA) and state accessibility requirements.
If you encounter an accessibility barrier on our website or platform, or if you need an accommodation to access our services (for example, documents in an alternative format or assistance with a form), please contact us. We will work with you to provide the information or service you need. Contact: accessibility@aideninsurance.com or Aiden Insurance Group, LLC, Attn: Accessibility.